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 The Company / Free Shipping

Free Shipping

We use EMS Post Express Courier International for all shipments, with a 5 to 8 days delivery from dispatch.  Once an order is dispatched from our premises, we are not responsible for any delivery delays or damage arising out of late delivery of the shipment.

All delivery times and dates are provided as approximate estimates only and are given from the time of dispatch, and NOT from the order date.

It is your responsibility to ensure your correct contact details that will be send over to the courier company.  If we are required to redirect the shipment, any associated costs as may be applicable shall be your responsibility.

We are not responsible for any lost, stolen or damage to your order in transit after your order is handed over to the courier company.

You can track your shipment online from EMS Post Express Courier International website.

Whoever personally accepts the delivery of the courier at the address given by you shall be deemed to be the rightful recipient of the goods.

Shipping fees are 9.99 - 14.99 per item or sometimes free if on promotion.
Please allow 7-14 days to get your goods however - during holidays or
extreme demand situations it can take 21+ days. We do not promise
exact delivery dates or deadlines although we do guarantee delivery.
If in rare cases after 8 weeks you still have not received your item we
will reship or refund you.
We generally send the goods to our shipper in 3-5 days, if an item is out of
stock or we need more information before we ship we will email you.
If you submit a change order request AFTER  6 hours there can be a 10% fee
we are not responsible if this request is NOT COMPLETED,
 
Once the goods are shipped we will post the tracking number into our system
and email you  the tracking number and you can follow up here
be signed for. If you are not home they will leave a slip, if you fail to pick up
or refuse your package you will NOT BE REFUNDED, as it your responsibility
to get your order/package. We will reship if they come back but fees may be
incured - the reship will take up to 2-3 weeks, we DO NOT REFUND SHIPPING
charges because many of our items are shipped from our overseas trading
partners or our China office .
 
 General Shipping Process;

1) We receive your order; order status is new, day 1.
2) We confirm payment details and send the order to our shipping department to be processed; order status is still new, if some big issue we will email you, day 1, 2, &  3 order status is still new.
3) Your order is sent to our shipper to be shipped, day 1, 2, 3 in most cases, order status still new.
4) We get your working tracking number from our shipper and we load this number into your account and email you also, day 2, 3, 4 & 5 order status is shipped.
5) Your goods is delivered via your post company day 5-14 days depending in general  shipping conditions.