The Company / F.A.Q. |
F.A.Q Frequently Asked Questions / Customer Service Q. Is your site safe and secure? A. Yes, all orders are processed thru our processors Secured "https servers" - all other info is safe and we never share other info with any other parties. Q. I tried to make an order and was declined, not sure why. A. Please make sure all info is the same and spacing as may decline the order as a fraud protection. Q. How much is shipping to my Country A. Most item are 9.99 or 14.99 however some items have free shipping Q. Do you ship to UK or Canada A. Yes, we ship to most countries - if your country is not on the list it will not let you complete the order. Q. We ordered 8 days ago and we have not got our tracking number A. Some emails system block our emails as SPAM - look in your junk mail OR UNBLOCK our email address support@thedesignerdiscount.com Q. I ordered 5 days ago - I have not heard anything A. Please DO NOT WORRY - Sometimes some styles are out of stock for a few days OR we are waiting for tracking number via our shipping department. Q. I got my tracking number 2 days ago but the tracking number do not show up in the www.usps.com or www.ems.com.cn A. Sometimes there is a 4 - 7 days delay if the shipping is backed up due to large demand before tracking will show up in the system Q. Are your items 100% authentic ? A. We try our best to make sure all goods are authentic - we buy Overstocks, Closeouts, Overruns from Factories and Dealers that say and give us invoices that all goods are authentic. However we must say that we are not affiliated with or authorized dealers of any of the trademarked brands Customer Service Phone Number (We do not take Phone Orders): Please note Customer Service Rep will not answer any questions regarding bulk sale nor questions regarding shoes and sizes not listed on the website. Help with your order (including order cancellation and Payment denial questions) please go to Customer Service Info Customers without a Paypal account will have an option to set up an account with Paypal while you go through the payment process. However, you do not need to create a PayPal account if you choose not to. You will be prompted by PayPal concerning whether you would like to create an account with them or not after the transaction goes through. If you have or choose to create a Paypal account, returning purchases to PickYourShoes.Com or to any websites that accepts Paypal payments as well as eBay auctions can be done in a few clicks. Paypal is an eBay company with industry leading security to protect your financial info. What is Paypal? We also take money orders and western union payments Money Order Payment Detail Q: What is PickYourShoes.Com's Return Policy? A: We will gladly accept return in brand new condition. All shoes purchased from PickYourShoes.Com can only be returned in brand new condition with original box and all applicable accessories (ex. retro card, original shoe laces, etc..) The return must be requested 14 days from the day the shoes are delivered to our customers. Returns and exchanges back to PickYourShoes.Com must be posted marked within 14 days your request has been approved. >>Online Return Application Form *Defective shoes must be mailed back to Manufacturers (example: Nike, Adidas) in exchange a gift certificate at the shoes' suggested retail price value. We can only guarantee that the shoes purchased from PickYourShoes.Com are authentic and in brand new condition, no exceptions. We can not guarantee the condition of the shoebox. For collectors or as a gift, please add a note on the note line when placing the order for us to pick the best shoebox. For detail information on how to return your defective shoes to Nike please email us. A: All Payment are done online through the 100% secured "https" Paypal server. Paypal is an eBay company that is trusted world wide. PickYourShoes.Com will never get your credit card number (Paypal transfers your payment to us) and you never have to worry about your credit card info gets stolen or sold to other party online because Paypal protects the sensitive information on its online secure servers.
A: All shoe sizes on PickYourShoes.Com are in US Men's sizes unless stated as US WMNS (women's) or US Boy sizes.
A: We have a 100% satisfaction guarantee. If you are not satisfied with your product within 14 days of receipt you can send it back to us for full refund (less shipping fees) * All returns and exchanges must be in original new condition with all accessories in new condition. We cannot take back any worn or used products. *Additional shipping fee will be requested for exchange.
A. Please see Return Policy on the top of the bar or left side of
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